If you're experiencing issues with your KARRI connecting to a network, you will see either the halo light flashing red if using a Messenger 1, or the no signal notification on a Messenger 2 screen.

First, make sure that you have an active membership assigned to the KARRI in the KARRI menu in your App.

Turning the KARRI off, waiting a few minutes, and then turning it back on should help it find a new network if the membership is connected.

If this is unsuccessful, Messenger 1 users should press and hold both the volume+ and middle buttons together for 10 seconds. Messenger 2 users should press and hold both volume buttons together for 10 seconds.

This will turn the KARRI off and, when you turn it back on, force it to refresh its network connection.

If you are having persistent network issues (and you're in an area where there is phone signal with at least one network) - contact support so that we can look into what might be causing this.

If you're experiencing issues with the App not receiving messages that you know have been sent, not receiving notifications, or anything else - the first step is to log out of your KARRI App and sign in again.

If this doesn't fix the issue, check in your App Store to make sure you have the latest version of the App and update if necessary.

Finally, try uninstalling and reinstalling the App. Contact support if you're still finding issues and we'll find a solution!

If you're experiencing trouble accessing customer support in the app, an easy and effective solution is to log out and then log back in. This simple step often resolves temporary access issues and restores full functionality to the app.

If the problem persists, please check for any app updates, or contact our support team through [email protected].

Or, if you'd like to use WhatsApp, you can message +44 7700 155 151 (please note, this number doesn't accept phone calls).