If you're experiencing issues with your Karri Messenger connecting to a network, you will see either the halo light flashing red if using a Messenger 1, or the no signal notification on the Messenger 2 display.

Firstly, ensure you have an active membership assigned to the Messenger in the Karri menu in your App.

Turning your Messenger off, waiting a few minutes, and then turning it back on should help it find a new network if the membership is connected.

If this is unsuccessful, Messenger 1 users should press and hold both the volume+ and middle buttons together for 10 seconds. Messenger 2 users should press and hold both volume buttons together for 10 seconds. This will turn the Messenger off and, when you turn it back on, force it to refresh its network connection.

Please note: Weak or congested network signals, such as those in underground transport or crowded venues, can also cause the device to appear offline. Once the device regains a usable network connection, it should come back online.

If you are having persistent network issues (and you're in an area where there is phone signal with at least one network) - contact support so that we can look into what might be causing this.

If you're having trouble connecting to a WiFi network, firstly ensure that it is a 2.4GHz network. If your router combines 2.4GHz and 5GHz under one SSID, create or select the 2.4GHz network for the device. Additionally, re-pair the WiFi connection by forgetting the current network and reconnecting with the correct password.

Also please note that Karri Messengers cannot connect to public WiFi networks (captive portal).

If you're experiencing issues with the App not receiving messages that you know have been sent, not receiving notifications, or anything else - the first step is to log out of the Karri App and sign in again.

If this doesn't fix the issue, check the App Store to make sure you have the latest version of the App and update if necessary.

Finally, try uninstalling and reinstalling the App. Contact support if you're still finding issues and we'll find a solution!

If you're experiencing trouble accessing customer support in the app, an easy and effective solution is to log out and then log back in. This simple step often resolves temporary access issues and restores full functionality to the app.

If the problem persists, please check for any app updates, or contact our support team through [email protected].

Or, if you'd like to use WhatsApp, you can message +44 7700 155 151 (please note, this number doesn't accept phone calls).